You need a Workflow with a Field Update Action to do this.
Create a Custom Date/Time field on Case Object
Create a Workflow on Case Object
Evaluation Criteria: Created and everytime its edited (2nd Option)
Rule Criteria: Formula Evaluates to True and the formula is
Immediate Acion: Field Update
Field to Update: Custom Date/Time Field
Select formula to update new value and the formula is
Create a Custom Date/Time field on Case Object
Create a Workflow on Case Object
Evaluation Criteria: Created and everytime its edited (2nd Option)
Rule Criteria: Formula Evaluates to True and the formula is
AND( ISBLANK(Custom_Date_Time_Field__c), ISCHANGED( OwnerId ), LEFT(OwnerId, 3 ) = "005", LEFT(PRIORVALUE(OwnerId), 3) = "00G" )Save and Next
Immediate Acion: Field Update
Field to Update: Custom Date/Time Field
Select formula to update new value and the formula is
NOW()Save,Done and Activate your workflow Rule.
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